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Department Profile

The Auburn Massachusetts Fire-Rescue Department provides Fire, Rescue and Emergency Medical Services to the Town of Auburn. A suburban community located in Worcester County, Auburn is 16.4 sq. miles and has a permanent population of 16,474. A large commercial and industrial base along with five major highways that include Routes 12, 20, 290, 395 and the Mass Turnpike make for an estimated daytime population of 50,000 people and produce approximately 3,500 emergency calls for service annually. The Town is protected from two fire stations that house 3 Engines, 1 Tower Ladder, 1 Heavy Rescue, 1 Rescue Pumper, 1 Brush Truck and 3 Ambulances. The department consists of 35 full time members and 8 paid on call firefighters.

Mission Statement

We are committed to provide effective emergency services and prevention through education and employee excellence with compassion and respect.

Vision Statement

As a department it is our vision that we; Deliver a high level of service that exceeds our customers' expectations. Promote the personal and professional growth of our members. Minimize the impact of disasters through prevention efforts including inspections, code enforcement, pre-fire planning, and disaster planning. Provide education to our community in the areas of fire safety and emergency medical services. Stand ready to support and assist other public safety organizations in accomplishing their missions.

Guiding Principles

Regardless of rank we; Are honest with each other at all times. Listen to each other, even at times of disagreement. Support and protect each other through teamwork. Cooperate to solve problems in a positive manner. Attend to our customers' needs above all else. Make decisions when we comfortably feel they meet legal, ethical, logical and safety criteria.


The administrative staff includes the Chief of Department, Deputy Chief and all non-firefighting personnel. Non-firefighting personnel include the Administrative Assistant, department Medical Director, and the department's Fire Chaplain. The Chief of Department oversees all aspects of the department and it's policies, budget and personnel. The Deputy Chief serves as the Operations Deputy who has direct oversight over the line officers and day to day operations. The Administrative Secretary handles the issuing of all department permits and book keeping of the operating budget. The Chief, Deputy Chief and Administrative Assistant are available during normal business hours. The Chief and Deputy are also available on-call for any emergencies the department may respond to. All other members are available on-call for emergencies or at the department's request. The Medical Director, an Emergency Room Physician at the University of Massachusetts Medical Center oversees the clinical aspects of the department's emergency medical services. The department Fire Chaplain provides spiritual and/or emotional support to both victims and personnel, as well as their friends and families.

Meet the Chief

Operational Overview Report

File of Life Information Sheet

Department HIPPA Regulations

Department Services

Business Hours

Monday - Friday 8am - 4pm
(Except Major Holidays)
Business Phone: 508-832-7800
Fax Phone: 508-832-5280

Administrative Secretary, Maureen Borowski